Invite or sign-in help
Include the email address you used, whether the link opened the app, and any error message you saw.
Project OhanaSupport for Project Ohana
Need help with an invite, sign-in, purchase, privacy request, or something that feels broken? Send us the context and we will route it from there.
Help that matches the app
Built so you rarely need us. Easy to reach when you do.
Most support requests come from invites, sign-in, or privacy choices. Ohana keeps those surfaces legible so the path back is short.
#school-week
Search messages, people...
Reminder
Permission slip before 8 tonight.
J
Jordan
Voice note is saved here.
S
Sam
Science fair board is in the hallway.
#
#care-notes
Pharmacy pickup reminder is set.
Messages
Search messages, people...
Catch me up
All caught up - quiet day so far.
AT
Alex
Could you grab coffee on the way?
#
#planning
Taylor - school pickup tomorrow
#
#weekend-trip
Share the packing list here.
#trip-photos
Search messages, people...
Shared with Maple Ohana
Both families can leave sharing anytime.
R
Riley
First lake photo is here.
J
Jordan
No feed, just family.
#
#packing-list
Keep the trip list in one place.
What to include
A little context makes most issues easier to resolve on the first pass.
Purchases and subscriptions
Include your Apple purchase email if it is different from your Ohana account email. Do not send full payment card details.
Privacy and deletion
Tell us whether the request is about your account, your Ohana, support history, or a specific invite.
Sharing with another family
Tell us which islands you both expected to see, whether both organizers approved sharing, and roughly when. Either organizer can end sharing at any time, so include who did what.
Support expectations
Project Ohana is still early, so support starts with email while we learn which request types need a deeper in-app flow.
- Support requests go to hello@project-ohana.com.
- The form opens an email draft on your device and does not save data on this website.
- For urgent account or privacy concerns, include "privacy" or "deletion" in the subject.